At Poochkoo Select Centre, we value your trust and are committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in connection with our services.
Information We Collect
Personal Information
Name, address, phone number, and email address
Emergency contact details
Payment information for bookings and services
Pet Information
Pet’s name, breed, age, photo, gender, health records, vaccination details, dietary requirements, and behavioral notes
Photos and videos of your pet's stay may be used for social media promotion
Usage Data
Interaction details with our website, apps, or booking system
Communication records, such as emails, messages, or calls
How We Use Your Information
Provide and manage dog boarding and related services
Ensure the health, safety, and well-being of your pet
Process payments and send invoices or receipts
Communicate with you regarding your bookings and updates about your pet
Improve our services, including customer feedback and preferences
Comply with legal obligations or resolve disputes
Sharing Your Information
With Veterinary Professionals: If your pet requires medical attention during their stay.
With Service Providers: For payment processing, IT support, or pet transportation services.
Legal Requirements: When required by law, court orders, or to protect the rights, safety, or property of Poochkoo Select Centre.
We do not sell, rent, or trade your personal information with third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.
Retention of Information
Provide services to you and your pet
Comply with legal or regulatory requirements
Resolve disputes and enforce our agreements
Your Rights
Access the personal information we hold about you
Request corrections to your personal information
Request deletion of your personal data (subject to legal and contractual obligations)
Opt out of marketing communications at any time
Cookies and Tracking Technologies
If you use our website, we may collect data using cookies or similar technologies to enhance your user experience and analyze site traffic. You can adjust your browser settings to disable cookies if preferred.
Updates to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
Thank you for trusting Poochkoo Select Centre. Your privacy and your pet’s well-being are our top priorities.
