Privacy Policy

Last updated: 28 July 2026

Poochkoo ("we", "us") operates the poochkoo.com website and pet-care centres in Bangalore and Pune. This policy explains what personal information we collect, why, and how you can control it.

Information we collect

When you submit an enquiry, we collect your name, phone number, email, and details about your pet so a branch team can respond to your booking request.

When you browse our website, Google Analytics collects anonymised usage data (pages visited, device type, approximate location) via cookies, to help us understand and improve the site.

If you message us on WhatsApp, that conversation is also subject to WhatsApp's own privacy policy.

How we use it

We use your information only to respond to enquiries, schedule and deliver pet-care services, and improve our website and offerings. We do not sell your personal information to third parties.

Sharing

Enquiry details are shared only with the Poochkoo branch team relevant to your request. Anonymised analytics data is processed by Google Analytics under Google's own data-processing terms.

Cookies

Our site uses Google Analytics cookies to measure traffic. You can disable cookies in your browser settings, or use the Google Analytics opt-out browser add-on at any time.

Data retention

We retain enquiry and booking information for as long as needed to maintain our relationship with you and to meet legal or accounting requirements.

Your rights

You can request access to, correction of, or deletion of your personal information at any time by emailing support@poochkoo.com.

Contact

Questions about this policy? Reach us at support@poochkoo.com or +91 73490 61004.