Terms & Cancellation Policy

Last updated: 28 July 2026

⚠ Draft — please review and edit the cancellation window, deposit and payment terms below to match your actual policy before publishing.

Bookings

An enquiry submitted through our website or WhatsApp is a request, not a confirmed booking. Your branch team will confirm availability, dates and pricing before your stay is considered booked.

Cancellations & rescheduling

Cancellations or date changes made at least 48 hours before check-in are free of charge. Cancellations within 48 hours of check-in may be subject to a partial charge to hold your pet's spot.

Payments

Payment is collected at the branch at check-in or check-out, unless a deposit has been agreed in advance to confirm a booking during peak periods.

Pet health & vaccination

All pets must be up to date on core vaccinations and free of contagious illness at check-in. We may decline or end a stay early if a pet shows signs of illness, for the safety of other pets in our care.

Our duty of care

Our teams follow vet-verified care protocols and supervise every stay closely. As with any pet-care setting, boarding, day care, grooming and play carry inherent risk; we will always contact you and a vet promptly if anything requires attention.

Governing law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Bengaluru, Karnataka.

Contact

Questions about a booking? Reach us at support@poochkoo.com or +91 73490 61004.